SHOPPING INFORMATION

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

The courier service will make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting My Orders.

Yes, You will receive hard copy and soft copy of the invoice.

The sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.

Sellers usually ship orders 2-3 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Flicap account.

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Flicap account.

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

Yes, the freebie has to be returned along with the product.

You can raise a request to return your items with these simple steps:

1. Log into your Flicap account
2. Go to My Orders
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Flicap account.

Orders will be delivered by the date you see on the product page for your location.

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Courier services usually take up to 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.

You can also visit My Account › My Orders page to get invoices for your orders.

You can easily send invoices to your email ID from your Flicap account. To do so, visit My Account › Orders, choose the order for which you’d like the invoice for and click on the ‘E-mail Invoice’ option.

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

You can see the respective seller’s Returns policy on the product page.

1. Add products to your cart or just hit ‘Buy Now’
2. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Your order will get delivered on or before the delivery date promised at the time of placing the order.

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

– The seller offering the product

– Product’s availability with the seller

– The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your Flicap account on our website.

If your tracking information shows that your package was delivered, but you can’t find it:

1. Check your phone for any notification about attempted delivery.

2. See if any of your neighbors/friends/relatives/house owner/security guard has collected your product on your behalf.

3. Wait until the end of the day— sometimes packages can show as delivered while still in transit.

4. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

Sometimes, a package cannot be delivered due to one of the following reasons:

Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.

To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then Choose ‘Save Changes’.

Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.

Failed Delivery Attempts: Most of the seller’s partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.

Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.

Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

The different order statuses are as mentioned below:

  • Approved: Order you have placed for an item is confirmed by the seller

  • Ready to Ship: Your item is packed and ready for pick up by a courier service provider

  • Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility

  • Shipped: Your item is on its way to you

  • Out for delivery: A Wish master is out to deliver your order

  • Delivered: Your item has been delivered

  • Return requested: You have created a return request for the item which is pending confirmation from the seller

  • Returned: You have returned the item for refund/replacement/exchange

You may visit ‘My Orders’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

You can write to help@flicap.com for your corporate gifting requirements.

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Flicap.

PAYMENT INFORMATION

You can visit ‘My Orders’ to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. Refund will be processed as soon as the courier service provider confirms the return of the item(s).

The different refund modes available are:

1. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

2. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

Refunds are given when:

– The seller cannot provide a replacement

– Sellers allow refunds on select categories under certain conditions

Please check the seller’s Returns Policy on the product page for more details.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.

You will need to update following information for the seller to process a refund to your account:

  • The Bank Account Number
  • IFSC Code
  • Account Holder’s Name
  • Bank Branch
  • Bank Name

IMPS refunds will typically be processed in one business day by sellers.

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.

You can choose to pay on Flicap with any Visa, MasterCard or American Express credit card issued in India.

You can choose to pay for your order on Flicap with any Visa, MasterCard or Maestro Debit Card.

The availability of Cash on Delivery option depends on factors like the delivery pin code, type of products etc.

Please enter your pin code on the product page to check if COD is available at your location. If this option is available for your pin code, you can shop for products up to ₹49,999 using this.

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

Yes, you can use your Debit/Credit Card or Net banking to shop on our website and mobile site too!

We only store your card number, cardholder name and card expiry date. We do not store your card’s CVV number or the 3D secure password. Flicap stores your card information only when you select the option. We only store your card number, cardholder name and card expiry date. We do not store your card’s CVV number or the 3D secure password. Flicap stores your card information only when you select the option.

You can choose to pay for an order using any of the below methods:

– Cash on Delivery
– Net Banking
– Gift Card
– PhonePe Wallet
– Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries.


It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.

There are NO hidden charges when you shop on Flicap. The price you see on the product page is final and it’s exactly what you pay.

Note: There can be additional delivery charges based on the seller’s policy.